Privacy Policy
This Privacy Policy explains how Taylor Equipment and Event Rentals ("Taylor Equipment and Event Rentals," "we," "us," or "our") collects, uses and protects information when you visit www.taylorrentalsuperstore.com, request a quote, place a rental order, call us, text us, or email us. We are a party and event rental company located at 8550 N 91st Ave, Ste D-40, Peoria, AZ 85345.
Information we collect
We collect only the information we need to quote, book, deliver and support your rental.
- Quote requests and the Quote Cart. Your name, phone number, email address, event date, event address or delivery address, the items you are interested in, and any notes you add.
- Orders. Billing and delivery details, rental dates, delivery, pickup and setup instructions such as gate codes, and your order history with us.
- Phone calls and voicemail. Your phone number, the details you share with us, and voicemail messages you leave.
- Text messages (SMS). Your mobile phone number, whether you have agreed to receive text messages from us, the date and method of that agreement, and the messages we exchange with you.
- Emails. Your email address and the contents of emails you send us.
- Payments. Card payments are handled by our payment processor. See "Payment cards" below.
- Website use. Basic technical information such as your browser type, device type, pages visited, and approximate location based on your IP address, collected through cookies and similar tools.
How we use your information
We use your information to:
- Prepare and send quotes, and follow up on quote requests you started.
- Confirm, schedule, deliver, set up and pick up your rental order.
- Send order confirmations, delivery and pickup updates, payment reminders, and receipts.
- Answer your questions and provide customer service by phone, text or email.
- Process payments and deposits and keep accurate business records.
- Improve our website, products and services.
- Protect our business, our customers and our equipment, and meet our legal obligations.
Text messages (SMS)
If you agree to receive text messages from Taylor Equipment and Event Rentals, we use your mobile number to send messages about your quotes and orders, such as quote follow-ups, order confirmations, delivery and pickup updates, payment reminders, and replies to your questions. Agreeing to receive text messages is optional and is never required to request a quote or rent from us.
- Message frequency varies based on your quotes and orders.
- Message and data rates may apply.
- Reply STOP to cancel at any time. Reply HELP for help.
- See our SMS Terms for full program details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, your SMS opt-in data, or your text messaging consent with any third party or affiliate for their marketing or promotional purposes. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
The only companies that receive your mobile number are the service providers that help us deliver our messages, such as our text messaging and phone providers, and only so they can send and receive messages for us. They are not allowed to use it for any other purpose.
When we share information
We do not sell your personal information. We share information only as needed to run our business:
- Service providers that help us operate, such as our payment processor, rental software, e-signature service for rental agreements, phone and text messaging providers, email provider, and website hosting. They may use your information only to provide services to us.
- Legal reasons, when required by law, subpoena or court order, or to protect our rights, property or safety, or that of our customers.
- Business transfers, if our business is sold or reorganized, in which case your information would remain protected by this policy.
Text messaging opt-in data and consent are excluded from all of the sharing described above, except for the messaging providers that deliver our messages, as explained in the Text messages section.
Payment cards
Card payments are processed by our third-party payment processor. We do not store your full card number on our website. Our payment processor handles your card information under its own security standards and privacy policy.
Cookies and analytics
Our website uses cookies and similar tools to keep the site working, remember items in your Quote Cart, and understand how visitors use the site so we can improve it. We may use analytics services, such as Google Analytics, that collect information about your visit. You can block or delete cookies in your browser settings; some features, such as the Quote Cart, may not work without them.
How long we keep information
We keep quote, order and payment records for as long as we need them to serve you, keep accurate business and tax records, and resolve disputes. Records of your text message consent and opt-outs are kept so we can honor your choices. When information is no longer needed, we delete it or make it anonymous.
How we protect information
We use reasonable administrative, technical and physical safeguards to protect your information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Your choices and rights
- Text messages: Reply STOP to any message to opt out, or call us and ask to be removed.
- Access and corrections: You may ask to see or correct the personal information we hold about you.
- Deletion: You may ask us to delete your information, unless we need to keep it for legal, tax or business record reasons.
- Marketing email: If we ever send marketing emails, you can unsubscribe using the link in the email.
To make a request, contact us using the details below. We may need to confirm your identity first.
Children's privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Links to other websites
Our site may link to other websites, such as our Facebook page or our quote and rental agreement services. We are not responsible for the privacy practices of those websites.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed. Changes take effect when posted on this page.
Contact us
Taylor Equipment and Event Rentals
8550 N 91st Ave, Ste D-40
Peoria, AZ 85345
Phone: (623) 239-0500 (answered 9 to 5, every day)
Email: [EMAIL PENDING]
Contact page: www.taylorrentalsuperstore.com/contact/
This policy is governed by the laws of the State of Arizona.