These policies summarize how rentals work with Taylor Equipment and Event Rentals. Your quote and the rental agreement sent through Sertifi contain the terms and prices for your specific order.
Reserving equipment
We recommend reserving equipment at least two weeks before your event. Availability is not guaranteed until your order is confirmed.
To confirm an order, we need your name, address, phone number, and a valid credit card. A nonrefundable deposit of 50% is required to reserve your rental. You may request increases to item quantities, subject to availability. Reductions to certain reserved items, including chairs, tents, and dance floors, may not be permitted.
Order changes
Please request changes to items, quantities, rental dates, or delivery dates in writing by email. Our standard revision cutoff is one week before delivery. Changes requested after that point may not be possible. A phone call or text to a driver does not change your order; please email your sales representative so the request is recorded and reviewed.
Payment and cancellations
Full payment is due before delivery or when you pick up your order. We accept Visa, Mastercard, Discover, and American Express. A 3% card processing fee applies.
Rain or bad weather does not qualify an order for a refund. Rescheduling may be available; additional charges may apply if work has already been performed. Contact us as soon as possible if your plans change.
Standard delivery
Standard deliveries are scheduled at our discretion, generally for the day before your event. Day-before delivery does not guarantee early access for a rehearsal, decorating, walkthrough, or setup.
Your assigned driver will generally contact you by text about 48 hours before delivery with an anticipated four- to eight-hour window. Please reply so the driver knows you received the details. The driver may narrow the estimate as the route progresses, but an exact arrival time is guaranteed only when a Time Sensitive Delivery Service has been arranged and paid for.
Please give the driver any gate code, access instructions, and placement directions when they contact you. If an unattended delivery has been arranged, make sure the approved location is accessible. Items may be securely stacked and photographed at the delivery location.
Early use, special times, and additional fees
If you need equipment before your event day for a rehearsal, decorating, or setup, arrange an earlier rental day or additional rental time with your sales representative well in advance. Depending on the equipment and schedule, additional rental time is generally charged at approximately half to one extra rental day. The price for your order will be confirmed in your quote.
Deliveries or pickups requested before regular hours, after regular hours, on Sundays, or on holidays require advance scheduling and may carry additional fees. A guaranteed arrival time, special access requirements, setup, and take-down may also carry additional charges. Ask your sales representative to include any needed service and its price in your quote; availability is not guaranteed.
Delivery charges depend on your location and the size of your order. Traffic, weather, site conditions, and busy periods may affect the schedule. Please do not schedule other vendors or helpers around an estimated driver arrival time unless you have arranged a guaranteed-time service.
Care and return of rental items
You are responsible for rental items from receipt until return or collection. Please protect them from theft, damage, and weather. Missing, stolen, or damaged items may be charged at replacement cost.
Return linens unlaundered, free of food and debris, and in the provided linen bags. Do not seal linens in plastic bags, as mildew can damage them. Return chafers and frames clean and repacked unless you have arranged prepaid cleaning.
For collection, please sort, fold, and stack items as they were delivered. Final counts take place at our warehouse. If you would like an on-site count, someone must be present during pickup.
Setup and take-down
Setup and take-down services are available for an additional charge. Stairs, elevators, or other special arrangements may affect the price. Our staff cannot move personal furniture. Please review your quote to confirm which services are included.
For questions about your order, contact your sales representative by replying to your order email. For delivery access or arrival updates after a driver has contacted you, reply to the driver’s message and include your order number.